This Privacy Policy explains how Discover Hong Kong handles personal data in connection with website use, booking requests, and guided culinary and market tours.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
You may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep the data. You may also object to certain processing or withdraw consent where processing is based on consent, subject to legal and operational limits.
To make a rights request, provide enough information for us to verify your identity and locate the relevant record. We may ask for additional details before responding, and we may decline a request where the law permits us to do so.
Booking, payment, and communication records are retained for the period needed to manage the service, resolve queries, meet accounting or tax obligations, and maintain business records. When data is no longer required, we delete it or anonymize it where practical.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or direct communication where appropriate.
We use personal data to manage inquiries and bookings, confirm dates and group details, review dietary information, arrange route and tasting confirmations, process payments, communicate meeting-point and tour details, provide the guided experience, and send practical follow-up information. We also use data to operate the website, maintain security, prevent misuse, and meet accounting, tax, and recordkeeping obligations.
We may share personal data with payment processors, booking and website service providers, communication tools, and other vendors that support our operations. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
Personal data may be shared where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address safety, fraud, or security concerns. We may also disclose information in connection with a dispute, claim, or regulatory inquiry.
We may collect identification and contact details, booking and payment information, dietary preferences, group size, meeting-point details, communication records, and limited technical data such as device or browser information. Where needed for a tour request, we may also process information you choose to provide about language preference or accessibility needs.
We receive data when you submit a website request, contact us by email or phone, make a payment, share dietary information, or communicate with us before or during a tour. We may also obtain limited information from payment processors, booking tools, and basic website analytics or security systems.
Cookies may be necessary for site operation, help remember basic preferences, or support analytics and security functions. Some cookies are session-based and expire when the browser is closed, while others remain for a limited period unless removed by the user.
You may block or delete cookies through your browser controls, and some browsers allow you to limit tracking or clear stored data. If cookies are disabled, parts of the website may not function as intended.
